Customer Service

RDL strives to develop a full understanding of the complexity of a customer's logistics requirements, in order to deliver the high level of service they require and expect. This is achieved through regular meetings with the customer, and by taking a keen interest in the latest developments within their business and marketplace. RDL's aim is to build long term partnerships, and exceed customers' expectations, whilst retaining a flexible and responsive attitude to service and account management.

  • Full business implementation programme.
  • Single point of contact for each contract.
  • Clear escalation process.
  • Service Level Agreements established at the start of the contract.
  • Internet based consignment tracking, P.O.D provision and KPI production.
  • Regular review meetings to ensure Service Level Agreements are met.